Author(s): Brian Tracy
Managers are judged by the results they deliver - and more than anything else, those results hinge on the ability to delegate and supervise. You will be surprised at how efficient and easy to manage your team becomes when you master these essential skills. This handy, pocket-sized guide reveals 21 time-tested ways to boost the performance and productivity of your employees, including how to: define work, assign it, and set measurable, targeted standards for performance; match skills to job requirements; use Management by Objectives to delegate longer-term tasks to trusted team members; monitor, control, and keep on top of projects with minimum effort; turn delegation into a teaching tool and build the confidence of your staff; provide useful feedback and elicit active participation; and avoid reverse delegation. Also includes how to: free up time for higher-level tasks only you can tackle; and much more. Done right, delegation and supervision allow your employees to learn, grow, and become more capable. Your success will skyrocket as you increase the quality and quantity of results, and build the loyalty, involvement, and commitment of your people.
LAURENCE A. PAGNONI has spent 25 years in the nonprofit sector as a fundraising consultant and the executive director of three nonprofit organizations. He is chairman of LAPA Fundraising and the author of INFO, a popular blog about cutting-edge nonprofit fundraising.
CONTENTS Introduction 1 1 Develop Your Most Valuable Resource 4 2 Challenge the Myths That Block Effective Delegation 6 3 The Starting Point of Delegation 10 4 The Factory Model of Management 15 5 Determine Your Key Result Areas 20 6 Set Standards of Excellent Performance 26 7 Management by Objectives 32 8 The Three Qualities of the Best Bosses 37 9 The Seven Keys to Effective Delegation 43 10 Manage by Exception 49 11 See Yourself as a Teacher 52 12 Build Confidence in Your Staff 56 13 Delegate Decision Making 59 14 Inspect What You Expect 65 15 Build Your People with Regular Feedback 68 16 Motivate Your Staff Continually 73 17 Practice Situational Leadership 78 18 Identify the Four Personality Types 81 19 Three Leadership Styles 89 20 Avoid Reverse Delegation 93 21 Five Keys to Managerial Effectiveness 98 Index 101 About the Author 105