Author(s): Robert Bolton

Self Help & Psychology

A communication-skills handbook that can help you eliminate a wide range of communication problems. It describes the 12 most common communication barriers, showing how these 'roadblocks' damage relationships by increasing defensiveness, aggressiveness or dependency;and presents effective skills of listening, asserting yourself, resolving conflicts and working out problems with others. Your family can become closer, your friendships warmer, and your work relationships more productive.